All Systems Operational

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Welcome to Vadacom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600

Uptime over the past 90 days. View historical uptime.
NextVoice Operational
90 days ago
99.99 % uptime
Today
NextVoice - Inbound / Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Nextvoice - Admin Portal Operational
90 days ago
99.99 % uptime
Today
Vadaxchange Buddy Operational
90 days ago
100.0 % uptime
Today
Vadachange Buddy - Inbound & Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Vadaxchange Buddy - Admin Portal Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Agent & Web Access Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Inbound / Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Fibre Internet Services Operational
90 days ago
100.0 % uptime
Today
Mobile Internet Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 9, 2025

No incidents reported today.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025
Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Oct 4, 20:52 NZDT
Verifying - Verification is currently underway for the maintenance items.
Oct 4, 20:04 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 NZDT
Scheduled - A NextVoice Release is scheduled for Saturday 8 p.m. NZST and going until 9 p.m. NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likely be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Oct 4, 17:22 NZDT
Oct 3, 2025
Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Oct 3, 20:57 NZDT
Verifying - Verification is currently underway for the maintenance items.
Oct 3, 20:07 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 NZDT
Scheduled - A NextVoice Release is scheduled for Friday 8 p.m. NZST and going until 10 p.m NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likely be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Oct 3, 13:47 NZDT
Oct 2, 2025
Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Oct 2, 22:00 NZDT
Verifying - Verification is currently underway for the maintenance items.
Oct 2, 20:09 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 NZDT
Scheduled - A NextVoice Release is scheduled for Thursday 8 p.m. NZST and going until 10 p.m NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likley be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Oct 2, 09:52 NZDT
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025
Partial API Outage -
Resolved - This issue is now resolved.

Please contact support if you have any issues.
Sep 29, 16:05 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.

It may take a few hours for the system to catchup with CDR processing and other automated tasks.
Sep 29, 14:17 NZDT
Identified - The issue has been identified and a fix is being implemented.
Sep 29, 14:04 NZDT
Investigating - We are currently reviewing an issue that is affecting NextVoice.

General Inbound & Outbound calling is unaffected however access to "Status" section for DND & Agent control within admin portal and app's is degraded.

Voicemail to email is also affected.
Sep 29, 13:58 NZDT
Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

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