Identified - The fix implemented last evening has improved the situation, but it hasn't completely resolved the root problem.
We've identified additional issues and are now actively working to resolve them. Please remember that any affected devices will automatically reconnect.
If you have any issues or concerns, please contact the Service Desk at service@vadacom.com.
Aug 20, 2025 - 15:27 NZST
We've identified additional issues and are now actively working to resolve them. Please remember that any affected devices will automatically reconnect.
If you have any issues or concerns, please contact the Service Desk at service@vadacom.com.
Aug 20, 2025 - 15:27 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 2025 - 23:21 NZST
Aug 19, 2025 - 23:21 NZST
Update - We are continuing to work on a fix for this issue.
Aug 19, 2025 - 16:44 NZST
Aug 19, 2025 - 16:44 NZST
Update - A NextVoice Release is scheduled for this evening, Tuesday from 9 p.m. NZST and going until 11 p.m NZST
The release will be rolling out changes to resolve this outstanding issue with devices and softphones randomly losing connectivity.
We are expecting no more than a 15 minute service interruption, this interruption will not likley be observable by most users.
Calling should not be affected during this time period.
You are able to keep up to date via - https://status.vadacom.com/
Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Aug 19, 2025 - 16:25 NZST
The release will be rolling out changes to resolve this outstanding issue with devices and softphones randomly losing connectivity.
We are expecting no more than a 15 minute service interruption, this interruption will not likley be observable by most users.
Calling should not be affected during this time period.
You are able to keep up to date via - https://status.vadacom.com/
Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Aug 19, 2025 - 16:25 NZST
Identified - The root cause has been identified and a fix is being worked on, we hope to roll this out today all going well.
If you have any issues or concerns please contact the Service Desk at service@vadacom.com
Aug 19, 2025 - 08:25 NZST
If you have any issues or concerns please contact the Service Desk at service@vadacom.com
Aug 19, 2025 - 08:25 NZST
Investigating - We are currently tracking an issue that is causing some users devices lose connection for 1-5 mins.
This is random and devices recover on their own.
Our engineering team is reviewing.
If you have any issues or concerns please contact the Service Desk at service@vadacom.com
Aug 15, 2025 - 12:17 NZST
This is random and devices recover on their own.
Our engineering team is reviewing.
If you have any issues or concerns please contact the Service Desk at service@vadacom.com
Aug 15, 2025 - 12:17 NZST
About This Site
Welcome to Vadacom Status Page
We will post Major Network Outages and Planned works here.
To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.
If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600
NextVoice
Degraded Performance
NextVoice - Inbound / Outbound Calls
Degraded Performance
Nextvoice - Admin Portal
Operational
Vadaxchange Buddy
Operational
Vadachange Buddy - Inbound & Outbound Calls
Operational
Vadaxchange Buddy - Admin Portal
Operational
CallCentre Studio
Operational
CallCentre Studio - Agent & Web Access
Operational
CallCentre Studio - Inbound / Outbound Calls
Operational
Fibre Internet Services
Operational
Mobile Internet Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.