Phone & NextVoice app connection instability

Incident Report for Vadacom Limited

Identified

The fix implemented last evening has improved the situation, but it hasn't completely resolved the root problem.

We've identified additional issues and are now actively working to resolve them. Please remember that any affected devices will automatically reconnect.

If you have any issues or concerns, please contact the Service Desk at service@vadacom.com.

Posted Aug 20, 2025 - 15:27 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2025 - 23:21 NZST

Update

We are continuing to work on a fix for this issue.

Posted Aug 19, 2025 - 16:44 NZST

Update

A NextVoice Release is scheduled for this evening, Tuesday from 9 p.m. NZST and going until 11 p.m NZST

The release will be rolling out changes to resolve this outstanding issue with devices and softphones randomly losing connectivity.

We are expecting no more than a 15 minute service interruption, this interruption will not likley be observable by most users.

Calling should not be affected during this time period.

You are able to keep up to date via - https://status.vadacom.com/

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600

Posted Aug 19, 2025 - 16:25 NZST

Identified

The root cause has been identified and a fix is being worked on, we hope to roll this out today all going well.

If you have any issues or concerns please contact the Service Desk at service@vadacom.com

Posted Aug 19, 2025 - 08:25 NZST

Investigating

We are currently tracking an issue that is causing some users devices lose connection for 1-5 mins.

This is random and devices recover on their own.

Our engineering team is reviewing.

If you have any issues or concerns please contact the Service Desk at service@vadacom.com

Posted Aug 15, 2025 - 12:17 NZST

This incident affects: NextVoice (NextVoice - Inbound / Outbound Calls, Nextvoice - Admin Portal).