All Systems Operational

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Welcome to Vadacom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600

Uptime over the past 90 days. View historical uptime.
NextVoice Operational
NextVoice - Inbound / Outbound Calls Operational
Nextvoice - Admin Portal Operational
Nextvoice Softphone Operational
Vadaxchange Buddy Operational
Vadachange Buddy - Inbound & Outbound Calls Operational
Vadaxchange Buddy - Admin Portal Operational
CallCentre Studio Operational
CallCentre Studio - Agent & Web Access Operational
CallCentre Studio - Inbound / Outbound Calls Operational
Fibre Internet Services Operational
Mobile Internet Services Operational
Mobile Calling Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Real time call transaction & partial call record access failures
Resolved - We applied a fix for the issue fifteen minutes ago and functionality has been restored.
Oct 5, 11:13 NZDT
Identified - There is currently an issues with the following features has been partially identified and we actively trying to resolve the issue.

* Voicemail to email transcription
* Read access call records transcriptions
* Read access to call record recordings
* Read access to call record entity classification
* Read access to call record sentiment analysis
Oct 5, 09:30 NZDT

Oct 4, 2026

Chorus Outage: Auckland
Resolved - This incident has been resolved.
Oct 4, 13:25 NZDT
Update - Update: Chorus has resolved the issue and we are seeing services restored. Connections should come up automatically. If you are still experiencing issues please restart your router.
Oct 4, 13:24 NZDT
Monitoring - Update: Chorus technician is working on the issue. Services are restoring. We will continue to monitor.
Oct 4, 11:27 NZDT
Identified - Chorus unplanned outage: Chorus have identified the issue and a technician has been assigned to the fault. Current ETA is 10:40hrs 04/10/2026. Next update on status change.

Location: Multiple areas in Auckland
Oct 4, 10:00 NZDT

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Oct 1, 20:31 NZDT
Verifying - Verification is currently underway for the maintenance items.
Oct 1, 20:12 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 NZDT
Scheduled - A NextVoice Release is scheduled for Thursday 8 p.m. NZST and going until 10 p.m NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likely be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Oct 1, 09:27 NZDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

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