All Systems Operational

About This Site

Welcome to Vadacom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600

Uptime over the past 90 days. View historical uptime.
NextVoice Operational
90 days ago
99.98 % uptime
Today
NextVoice - Inbound / Outbound Calls Operational
90 days ago
99.94 % uptime
Today
Nextvoice - Admin Portal Operational
90 days ago
99.99 % uptime
Today
Nextvoice Softphone Operational
90 days ago
100.0 % uptime
Today
Vadaxchange Buddy Operational
90 days ago
99.78 % uptime
Today
Vadachange Buddy - Inbound & Outbound Calls Operational
90 days ago
99.95 % uptime
Today
Vadaxchange Buddy - Admin Portal Operational
90 days ago
99.61 % uptime
Today
CallCentre Studio Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Agent & Web Access Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Inbound / Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Fibre Internet Services Operational
90 days ago
99.99 % uptime
Today
Mobile Internet Services Operational
90 days ago
99.98 % uptime
Today
Mobile Calling Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

NextVoice calling platform updates
Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:00 NZST
Scheduled - A NextVoice Infrastructure update is scheduled for Thursday 10 p.m. NZST and going until 12 a.m NZST

We are expecting no more than a 5 minute service interruption, this interruption will not likely be observable by most users.

Calling may be affected during this time period.

This update is focused on voice calling platform and focuses on security updates and the corresponding upgrades required to achieve these.

You are able to keep up to date via - https://status.vadacom.com/

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Jun 29, 15:22 NZST

Aug 13, 2026

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Auckland Internet outage
Resolved - This incident has been resolved.
Aug 11, 13:17 NZST
Monitoring - This issue look to now be resolved
Aug 11, 10:38 NZST
Investigating - We are seeing issues around Auckland region regarding internet usage, we have not been given an ETA on resolution by our vendor partners.
Aug 11, 09:52 NZST
Unplanned Event: Chorus Planned Works - Auckland Region
Resolved - This incident has been resolved.
Aug 11, 10:39 NZST
Update - We are continuing to work on a fix for this issue.
Aug 11, 10:39 NZST
Update - We are continuing to work on a fix for this issue.
Aug 11, 10:20 NZST
Identified - Chorus are currently working to resolve the issue, We are seeing intermittent impact for some services.
Aug 11, 09:53 NZST
Investigating - Chorus have advised UFB issues are in North Shore and Mt Eden areas.
Chorus are currently investigating.
Aug 11, 09:52 NZST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Calling outage
Resolved - This incident is resolved. We are still are working on identifying the cause of the issue.
Aug 7, 09:35 NZST
Investigating - We are aware of an issue preventing incoming calls. We are currently investigating and working to resolve the issue ASAP.
Aug 7, 08:55 NZST

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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