All Systems Operational

About This Site

Welcome to Vadacom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600

Uptime over the past 90 days. View historical uptime.
NextVoice Operational
NextVoice - Inbound / Outbound Calls Operational
Nextvoice - Admin Portal Operational
Nextvoice Softphone Operational
Vadaxchange Buddy Operational
Vadachange Buddy - Inbound & Outbound Calls Operational
Vadaxchange Buddy - Admin Portal Operational
CallCentre Studio Operational
CallCentre Studio - Agent & Web Access Operational
CallCentre Studio - Inbound / Outbound Calls Operational
Fibre Internet Services Operational
Mobile Internet Services Operational
Mobile Calling Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 26, 2026

No incidents reported today.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Incident regarding connectivity
Resolved - This incident has been resolved.
Oct 20, 19:15 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 19:07 NZDT
Identified - The issue has been identified. We are working on a fix.
Oct 20, 18:54 NZDT

Oct 19, 2026

Issues making changes to current settings
Resolved - This incident has been resolved.
Oct 19, 21:45 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 21:43 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 21:30 NZDT
Investigating - Monitoring has alerted us to an issue with one of components. We are investigating the cause of this. Changes from the portal or to softphone custom tab are probably not possible at this point in time.
Oct 19, 21:03 NZDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Oct 15, 21:42 NZDT
Verifying - Verification is currently underway for the maintenance items.
Oct 15, 20:28 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 NZDT
Scheduled - A NextVoice Release is scheduled for Thursday 8 p.m. NZST and going until 10 p.m NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likely be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Oct 15, 09:38 NZDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

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