All Systems Operational

About This Site

Welcome to Vadacom Status Page

We will post Major Network Outages and Planned works here.

To report service difficulties please email service@vadacom.com including as much information as possible making sure to include your contact details and a brief description of your issue and our team will investigate.

If you are experiencing a high priority issue please follow up your email with a call to our team on 09 969 0600

Uptime over the past 90 days. View historical uptime.
NextVoice Operational
90 days ago
99.98 % uptime
Today
NextVoice - Inbound / Outbound Calls Operational
90 days ago
99.95 % uptime
Today
Nextvoice - Admin Portal Operational
90 days ago
99.99 % uptime
Today
Nextvoice Softphone Operational
90 days ago
100.0 % uptime
Today
Vadaxchange Buddy Operational
90 days ago
99.78 % uptime
Today
Vadachange Buddy - Inbound & Outbound Calls Operational
90 days ago
99.95 % uptime
Today
Vadaxchange Buddy - Admin Portal Operational
90 days ago
99.61 % uptime
Today
CallCentre Studio Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Agent & Web Access Operational
90 days ago
100.0 % uptime
Today
CallCentre Studio - Inbound / Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Fibre Internet Services Operational
90 days ago
100.0 % uptime
Today
Mobile Internet Services Operational
90 days ago
100.0 % uptime
Today
Mobile Calling Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NextVoice calling platform updates Aug 13, 2026 22:00 - Aug 14, 2026 00:00 NZST

A NextVoice Infrastructure update is scheduled for Thursday 10 p.m. NZST and going until 12 a.m NZST

We are expecting no more than a 5 minute service interruption, this interruption will not likely be observable by most users.

Calling may be affected during this time period.

This update is focused on voice calling platform and focuses on security updates and the corresponding upgrades required to achieve these.

You are able to keep up to date via - https://status.vadacom.com/

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Posted on Jun 29, 2026 - 15:22 NZST
Jul 26, 2026

No incidents reported today.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026
Scheduled NextVoice Release
Completed - The scheduled maintenance has been completed.
Jul 23, 20:20 NZST
Verifying - Verification is currently underway for the maintenance items.
Jul 23, 20:07 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 NZST
Scheduled - A NextVoice Release is scheduled for Thursday 8 p.m. NZST and going until 10 p.m NZST

We are expecting no more than a 10 minute service interruption, this interruption will not likely be observable by most users.

Calling will not be affected during this time period.

This update is focused on Admin Web Portal and Softphone Custom tabs, this could potentially affect voicemail to email and agent auto logout features.

You are able to keep up to date via - https://status.vadacom.com/

After the upgrade is complete you will be able to view the changes here - https://admin.nextvoice.io/changelog.html

Should you have any issue or concerns after this release please contact the support team at service@vadacom.com or 64 9 969 0600
Jul 23, 10:13 NZST
Jul 22, 2026

No incidents reported.

Jul 21, 2026
Calling & website issue
Resolved - This incident has been resolved.
Jul 21, 13:00 NZST
Identified - An issue has been identified that is affecting both calling for some customers and our websites. We are actively trying to resolve this issue.
Jul 21, 10:03 NZST
Buddy Exchange down for some user
Resolved - This incident has been resolved.
Jul 21, 13:00 NZST
Investigating - We have identified an Issue that may affect access to Buddy Exchange for some users.
Jul 20, 09:18 NZST
Jul 20, 2026
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

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