A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2026 - 21:43 NZDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 19, 2026 - 21:30 NZDT
Investigating
Monitoring has alerted us to an issue with one of components. We are investigating the cause of this. Changes from the portal or to softphone custom tab are probably not possible at this point in time.
Posted Oct 19, 2026 - 21:03 NZDT
This incident affected: NextVoice (Nextvoice - Admin Portal, Nextvoice Softphone).