We applied a fix for the issue fifteen minutes ago and functionality has been restored.
Posted Oct 05, 2026 - 11:13 NZDT
Identified
There is currently an issues with the following features has been partially identified and we actively trying to resolve the issue.
* Voicemail to email transcription * Read access call records transcriptions * Read access to call record recordings * Read access to call record entity classification * Read access to call record sentiment analysis
Posted Oct 05, 2026 - 09:30 NZDT
This incident affected: NextVoice (Nextvoice - Admin Portal).